Customer Back Office - Babil

--HRiNS--

 Job Summary:

As a Back Office, you will be responsible for providing administrative support to the various departments, you will assist in the day-to-day operations of the company by performing tasks such as data entry, record-keeping, and documentation, and ensuring that all tasks are completed accurately and efficiently to meet company standards.   

Work Location:
Babil
Type of Work:
Full Time

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Responsibilities

  • 1- Address customer concerns and issues by actively monitoring and managing the ticketing system. 
  • 2- Investigate and analyze the root causes of customer problems to provide effective solutions. 
  • 3- Collaborate with relevant departments to ensure timely resolution and customer satisfaction.
  • 4- Maintain accurate and detailed records of customer interactions and resolutions. 
  • 5- Service Verification via Customer Calls: Initiate outgoing calls to customers for service verification and feedback. 
  • 6- Conduct follow-up calls to ensure customer satisfaction post-resolution.  
  • 7- Gather additional information from customers to enhance the understanding of their needs.  
  • 8- Provide information and clarification regarding products, services, and procedures.  
  • 9- Document call details and outcomes accurately in the system. 
  • 10- Communication and Collaboration: Communicate effectively with other departments to coordinate issue resolution. 
  • 11- Collaborate with the front office team to ensure a seamless customer experience.  
  • 12- Share insights and feedback from customer interactions to improve overall service quality.

Must Have

  • - Bachelor's degree in network engineering or a related field.
  • - 2-1 Years of Experience in similar role.
  • - Excellent communication skills, both written and verbal.
  •  -Strong problem-solving abilities and attention to detail.
  • - Ability to work independently and as part of a team. 
  • - Customer-centric mindset with a focus on delivering exceptional service. 
  • - Proficient in using ticketing systems and customer relationship management (CRM) software. 
  • - Previous experience in customer service or a related field is preferred. 
  • - English & Arabic Language - Written and Spoken. 
  • - Advanced Knowledge in MS office programs.
Apply Now!