Job Summary

As a System Administrator, you will be responsible for managing and maintaining the company's network and server infrastructure, ensuring the smooth operation of services, and providing technical support to customers and internal teams.

Duties and responsibilities

1-     Maintain the company's network infrastructure, including routers, switches, firewalls, and wireless access points.

2-     Monitor network performance and troubleshoot network issues to ensure optimal connectivity and uptime.

3-     Implement and maintain network security measures, including firewall configurations, intrusion detection systems, and access controls.

4-     Administer and maintain servers running various operating systems, such as Windows Server and Linux.

5-     Install, configure, and manage server hardware, operating systems, and software applications.

6-     Monitor server performance, resource utilization, and troubleshoot server-related issues.

7-     Provide technical support to end-users and customers, resolving hardware, software, and network-related issues.

8-     Assist with network connectivity setup, including configuring routers, modems, and other networking equipment.

9-     Respond to customer inquiries and troubleshoot internet connectivity problems in a timely and professional manner.

10- Implement monitoring tools to track network and server performance, identifying and addressing potential issues proactively.

11- Perform routine system maintenance tasks, such as applying patches, updates, and security fixes.

12- Conduct regular system audits and security assessments to ensure compliance with company policies and industry standards.

13- Maintain accurate documentation of network diagrams, server configurations, and standard operating procedures.

14- Generate reports on network performance, system availability, and incident resolution

15- Collaborate with cross-functional teams, including network engineers, software developers, and customer support staff, to resolve complex technical issues and improve system performance.

16- Participate in project planning and implementation of network and system upgrades or expansions.

Qualifications:

 -  Bachelor's degree in Computer Science, Information Technology, or a related field.

-   At least 2-3 years of experience as a System Administrator or similar role.

Core Competencies:

-           Network Administration

-           Server Management

-           System Security

-           Technical Troubleshooting

-           Customer Support

-           System Monitoring and Maintenance

-           Adaptability and Problem-Solving

-           Continuous Learning

-           Collaboration and Teamwork

Skills:

-           Proficiency in network protocols, routing, switching, and firewall concepts.

-           Strong skills in server installation, configuration, and maintenance.

-           Understanding of network and system security principles.

-           Proficiency in managing and troubleshooting Windows Server and Linux operating systems.

-           Familiarity with scripting languages such as PowerShell, Bash, or Python.

-           Strong analytical and problem-solving skills

-           Excellent communication and interpersonal skills

-           Strong documentation skills to maintain accurate records of network configurations, server setups, and troubleshooting steps.

-           Willingness to adapt to new technologies, industry trends, and evolving IT landscapes.

Knowledge:

-           Excellent communication skills, both written and verbal

-           Excellent Command of Microsoft Office (MS Word, MS Excel, PowerPoint)

-           In-depth knowledge of network infrastructure components .

-           Comprehensive understanding of server operating systems

-           Familiarity with virtualization technologies

-           Proficiency in network and system security best practices

-           Knowledge of backup strategies, technologies, and tools.

-           Familiarity with scripting languages

-           Awareness of industry standards and compliance regulations

 General KPIs:

-           Measure network availability and reliability.

-           % of the time taken to resolve system issues.

-           % of the time taken to respond to user-reported incidents.

-           Evaluate adherence to change management processes.

-           Evaluate the improvements in network and server performance.