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B2C Sales Representative
4 open positions
Telesales Representative
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Accounting Manager
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Project Administrative Officer
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FTTH Design Engineer
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Accountant
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Job Summary
B2C Back Office
As a B2C back office, you will be responsible for providing administrative support to the various departments, you will assist in the day-to-day operations of the company by performing tasks such as data entry, record-keeping, and documentation, and ensuring that all tasks are completed accurately and efficiently to meet company standards.
Duties and responsibilities
1- Process customer orders, returns, and exchanges accurately and efficiently in the system.
2- Handle customer inquiries, concerns, and complaints via email, chat, or phone in a
professional and timely manner.
3- Maintain accurate and up-to-date customer records and ensure data integrity.
4- Assist with order fulfillment, shipment tracking, and inventory management.
5- Collaborate with internal departments such as sales, marketing, and logistics to resolve
customer issues and ensure smooth order processing.
6- Prepare reports, documentation, and correspondence related to customer inquiries and
interactions.
7- Contribute to the continuous improvement of back-office processes and procedures.
8- Stay updated on product knowledge and company policies to provide accurate information to
customers.
9- Provide exceptional customer service and strive to exceed customer expectations.
Qualifications
Education
Years of Experience
- Bachelor's degree in Business Administration or a related field.
- 2-3 Years of Experience in a similar role.
Skills & Competencies
Core Competencies:
- Technical Skills.
- Organization and Planning
- Attention to detail.
- Communication.
- Problem-solving.
- Teamwork.
- Adaptability.
- Analytical Skills.
Skills:
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- Ability to multi-task and prioritize tasks effectively.
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- Ability to communicate effectively, both verbally and in writing.
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- Ability to provide exceptional customer service.
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- Ability to analyzing data.
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- Strong organizational and communication skills. -
Knowledge
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- English & Arabic Language - Written and Spoken.
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- Advanced Knowledge in MS office programs.
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- Proficiency in using various computer systems, software, and CRM
tools.
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- Understanding of basic accounting principles.
General KPIs:
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- % of number of customer complaints resolved per day/week/month
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- % of customer satisfaction rating.
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- % of data entry tasks that are completed accurately and without errors.
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- % of the error rate in customer record-keeping